Refund Policy

At Excovents Exhibitions Private Limited, we aim to provide a clear and transparent refund process for our participants. This Refund Policy outlines the conditions under which refunds are granted and the procedures for requesting them.

By engaging with our services, registering for events, or purchasing any of our offerings, you agree to the terms outlined in this Refund Policy.

1. Event Registrations

a. Cancellation by Participant

If you wish to cancel your registration for an event, the following conditions will apply:

  • Cancellation Requests: To request a refund, participants must submit their cancellation request in writing via email to accounts@excovents.com.
  • Refund Deadlines: Cancellation requests must be submitted before the specified deadline communicated during the registration process. If no specific deadline is provided, the cancellation must be made at least 14 days before the event date.
  • Refund Amount: Cancellations made before the deadline are eligible for a full refund, minus any applicable processing or administrative fees. Cancellations made after the deadline may not be eligible for a refund, or a partial refund may be provided at the discretion of Excovents Exhibitions Private Limited.
b. No-Show Policy

No refunds will be issued for participants who do not attend the event and fail to notify us of their cancellation within the required timeframe.

2. Exhibitor and Sponsor Cancellations

a. Exhibitor and Sponsor Fees

Exhibitors and sponsors who wish to cancel their participation must adhere to the terms outlined in their contract. The refund amount will depend on the timing of the cancellation:

  • Cancellations 60 days or more before the event: Full refund, minus any applicable processing fees.
  • Cancellations 30-60 days before the event: 50% refund of the total fees paid.
  • Cancellations less than 30 days before the event: No refund will be provided unless otherwise stated in the contract.
b. Transfer of Participation

In some cases, participants may be offered the option to transfer their registration or participation to a future event instead of receiving a refund. Such transfers are subject to availability and the discretion of Excovents Exhibitions Private Limited.

3. Cancellation or Postponement by Excovents Exhibitions Private Limited

In the event that Excovents Exhibitions Private Limited cancels or postpones an event, participants will be notified as soon as possible. The following options will be provided:

  • Full Refund: Participants are eligible for a full refund of any registration fees or other payments made.
  • Transfer to Future Event: Participants may choose to transfer their registration or participation to a future event organized by Excovents Exhibitions Private Limited. No additional fees will apply for such transfers.

4. Refund Processing Time

Refunds will be processed within 3-4 business days from the date of approval of your refund request. Depending on your payment method and financial institution, it may take an additional 7-14 business days for the refunded amount to reflect in your account.

5. Force Majeure

In the case of cancellations or interruptions due to unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, government restrictions), Excovents Exhibitions Private Limited will endeavor to reschedule the event. Participants may opt for a full refund or transfer their registration to the rescheduled event. Refund requests will be handled on a case-by-case basis, depending on the circumstances.

6. Non-Refundable Items

The following are generally non-refundable:

  • Processing fees or administrative fees associated with event registrations.
  • Customized services or special orders made in connection with participation in events (e.g., special booth requests or promotional materials).
  • Any travel or accommodation costs incurred by participants, exhibitors, or sponsors.

7. How to Request a Refund

To request a refund, please contact us at:

Excovents Exhibitions Private Limited

8. Contact Information

For any questions or concerns regarding this Refund Policy, feel free to reach out to us at the contact details provided above.